Frequently Asked Questions
Everything you need to know about Boutique De FGG shopping and services
What is the typical shipping time for my order?
We offer worldwide shipping. Orders are typically processed within 1-3 business days. Depending on your location, delivery usually takes 7-15 business days for international shipping.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of delivery. The item must be in its original condition, unworn, and with all tags attached. Please contact our support team to initiate a return request.
Are the evening bags and clutches handmade?
Yes, many of our signature crystal clutches and evening bags are handcrafted by skilled artisans to ensure the highest quality and attention to detail.
Which payment methods do you accept?
Boutique De FGG accepts all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How should I care for my crystal-encrusted accessories?
To maintain the brilliance of your accessory, avoid contact with water, perfume, or harsh chemicals. When not in use, store your bag in the provided dust bag and soft box.
Do you offer customization for special events?
We do offer limited customization services for certain styles. Please reach out to our customer service team with your specific requirements to see if your request can be accommodated.